Privacy Policy
Understanding how torvelanique protects and manages your personal information when you use our spreadsheet financial management platform
Introduction and Scope
torvelanique ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you access or use our spreadsheet-based financial management services.
This policy applies to all users of torvelanique.com and related services, whether you're browsing our website, participating in our learning programs, or using our financial management tools. We operate under UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
Personal Information You Provide
- Contact details including name, email address, and phone number
- Postal address when you engage with our Newcastle-under-Lyme office
- Financial data you input into our spreadsheet templates and tools
- Learning preferences and progress within our educational programs
- Communication records when you contact us for support
Automatically Collected Information
When you visit our website, we automatically collect certain technical information through cookies and similar technologies:
- IP address and geographic location
- Browser type, version, and operating system
- Pages visited and time spent on our platform
- Device identifiers and connection information
- Referral sources and search terms used to find us
How We Use Your Information
Service Delivery
We use your information to provide our spreadsheet financial management tools, process your requests, and deliver educational content tailored to your learning goals.
Communication
Your contact details help us respond to inquiries, provide customer support, and share important updates about our services and learning opportunities.
Platform Improvement
We analyze usage patterns to enhance our tools, develop new features, and create more effective educational content for financial management.
Legal Compliance
We process data as required to comply with legal obligations, resolve disputes, and enforce our terms of service in accordance with UK law.
Legal Basis for Processing
| Processing Purpose | Legal Basis | Data Categories |
|---|---|---|
| Service provision | Contract performance | Contact details, financial data inputs |
| Marketing communications | Legitimate interest / Consent | Email, preferences, usage history |
| Website analytics | Legitimate interest | Technical data, cookies |
| Legal compliance | Legal obligation | All relevant personal data |
Data Sharing and Third Parties
We maintain strict control over your personal information and only share it in specific circumstances:
Service Providers
We work with trusted third-party providers who help us deliver our services, including cloud hosting, email delivery, and analytics platforms. These providers are contractually bound to protect your data and use it only for specified purposes.
Legal Requirements
We may disclose your information when required by law, court order, or regulatory authority, or to protect our legal rights and those of our users.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who we've shared it with.
Rectification
Ask us to correct inaccurate or incomplete personal information we have on file for your account.
Erasure
Request deletion of your personal data when there's no compelling reason for us to continue processing it.
Data Portability
Obtain your data in a structured, machine-readable format to transfer to another service provider.
Restrict Processing
Limit how we use your data while we address concerns about accuracy or processing legitimacy.
Object to Processing
Stop us from processing your data for direct marketing or when we rely on legitimate interests as our legal basis.
Data Security Measures
Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your personal and financial data:
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Encrypted storage systems with regular security audits
- Multi-factor authentication for administrative access
- Regular security patches and system updates
- Firewall protection and intrusion detection systems
Organizational Measures
- Restricted access to personal data on a need-to-know basis
- Regular staff training on data protection practices
- Incident response procedures for potential data breaches
- Regular backup systems with secure off-site storage
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law:
- Active accounts: Data retained while your account remains active and for up to 12 months after account closure
- Financial records: Kept for 7 years to comply with UK financial record-keeping requirements
- Marketing data: Retained until you unsubscribe or request deletion
- Website analytics: Anonymous usage data kept for up to 2 years for service improvement
- Legal proceedings: Data relevant to legal matters retained until resolution plus applicable limitation periods
When retention periods expire, we securely delete or anonymize your information unless we have a legal obligation to keep it longer.
International Data Transfers
While we primarily store data within the UK and European Economic Area, some of our service providers may process information internationally. When we transfer data outside the UK, we ensure appropriate safeguards are in place:
- Adequacy decisions recognized by the UK government
- Standard contractual clauses approved by UK authorities
- Certification schemes and codes of conduct
- Additional technical and organizational measures as required
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform. You can control cookie settings through your browser preferences, though this may affect some website functionality.
Cookie Categories
- Essential cookies: Required for website operation and security
- Performance cookies: Help us understand website usage and improve functionality
- Functionality cookies: Remember your preferences and settings
- Marketing cookies: Used to deliver relevant content (with your consent)
Children's Privacy
Our services are designed for adults managing their personal or business finances. We don't knowingly collect personal information from children under 16 without appropriate parental consent. If you believe we've inadvertently collected such information, please contact us immediately so we can delete it.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email or prominent notice on our website at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your privacy. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your data? We're here to help.
Email: info@torvelanique.com
Phone: +44 7960 248192
Address: Langley St, Newcastle-under-Lyme, Stoke-on-Trent ST4 6DZ, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you're concerned about how we handle your personal data.